Tag Archives: Predictably Irrational

No, The Client Is Not Always Right.

Written by Bryan Jones. Filed under something had to be said. Tagged , , , , , . 14 Comments.

Why does it feel so wrong to say the client is not always right? Take a job in advertising, and if you don’t learn this fact by the end of your first month, you are probably too much of a people pleaser and you should move on to another career. I’m not trying to be caustic, it really would be for your own good.

When it comes to their business objectives and goals, the client is most definitely right – except for when they’re not right there either, and in those cases Darwin’s Law seems to work things out. The role of a marketer is to help the client achieve their goals through strategic creative executions. (As I typed that last line, In my head I could hear John Cleese reading it aloud with his mocking tone, chastising me for falling into MBA speak.) Read More »